Frequently Asked Questions – Custom Embroidery and Personalized Gifts
1. What products can you embroider?
We offer embroidery on T-shirts, sweatshirts, hoodies, and personalised plush toys. Embroidery is also available on selected home accessories.
2. Can I send you my own design?
Yes! You can choose one of our existing designs or ask us to create something custom. Names, dates, and monograms are popular choices. We can embroider trademark-protected logos only if you have official permission to use them.
3. How do I personalise my order?
When ordering, enter the name, date, or message you’d like embroidered and choose your thread colour. We’ll send you a design preview for approval before making your item.
4. How large will the embroidery be?
It depends on the product and design. We’ll make sure the embroidery is proportionate to the item, and the details remain clear.
5. Are your plush toys suitable for children?
Our plush toys meet the EN71 European toy safety requirements. Please check the age guidance and any warnings on the individual product page before use. The stuffing can be removed to make cleaning easier.
6. How should I wash embroidered products?
Turn embroidered clothing inside out and wash it on a gentle cycle at 30°C (86°F). Avoid bleach and tumble drying. For plush toys, unzip the cover and remove the stuffing, then hand wash the cover or use a gentle cycle. Air dry it afterwards.
7. How long will my order take?
Because our products are made to order, production usually takes 3–5 business days after you approve the design. Shipping time is additional.
8. Can I return a personalized product?
Personalized products generally can’t be returned because of a change of mind. If your item is faulty, damaged, or differs from the approved design, please contact us. Your statutory rights for faulty products still apply. Please check your personalization details carefully before approving your design.
9. Do you ship internationally?
Shipping availability varies by destination. The countries currently available for your order and any applicable shipping charges or free-shipping offers are shown at checkout.
10. Can I place a larger order for an event or business?
Yes! We make larger orders for weddings, corporate gifts, and team apparel. Contact us for a custom quote.
11. Do you use AI to create designs?
We use specialist software for digital embroidery design, but every design is created and checked by a person. AI is only a supporting tool; we’re responsible for the finished quality.
12. What payment methods do you accept?
The online payment methods currently available for your order are shown at checkout.
13. Do you use sustainable materials?
We aim to use quality, durable materials so our products can be enjoyed for longer. We’re also continuing to improve our packaging with environmental impact in mind.