Terms of service
Terms and Conditions
Effective from: August 18, 2026
1. Seller information
Seller: Schenkerikné Tóth Ágnes, sole proprietor
Trading name: S9 Craft
Registered and business address:
8749 Zalakaros, Panoráma út 38., Hungary
Email: info@s9craft.com
Phone: +36 70 904 6027
Registration number: 62464761
Tax number: 92151242-2-40
EU VAT number: HU92151242
Website: www.s9craft.com
These Terms and Conditions (the “Terms”) apply to purchases made through the online store operated by S9 Craft and to the sale of custom and personalized products offered by S9 Craft.
2. Scope of these Terms
These Terms set out the conditions for purchasing from the S9 Craft online store, the ordering process, payment and shipping terms, and the rights and obligations of the customer and S9 Craft.
By placing an order through the online store, the customer accepts these Terms. The customer must read and accept the Terms before submitting an order.
These Terms are to be interpreted in accordance with applicable Hungarian and European Union law.
3. Products available in the online store
S9 Craft primarily offers custom and personalized products, including:
- Personalized embroidered plush toys
- Personalized embroidered gifts
- Embroidered T-shirts
- Embroidered sweatshirts and hoodies
- Personalized clothing
- Embroidered accessories
- Custom event and team T-shirts
- Branded clothing and gifts for businesses
The current selection, prices, colors, sizes, and availability are shown on the product pages in the online store.
Product photographs are primarily for illustration. Colors may differ slightly from the actual product due to lighting, screen settings, and the device used to view them.
For embroidered products, the finished embroidery may differ slightly from a digital preview depending on the fabric’s material, color, and texture, as well as the design.
4. Custom and personalized products
S9 Craft makes many products using information provided by the customer. This may include:
- A name
- A date
- A monogram
- Custom text
- A personal message
- Custom embroidery
- Artwork or a logo supplied by the customer
The customer is responsible for checking the personalization details provided when placing an order.
S9 Craft is not responsible for errors in a name, date, text, size, color, or other personalization detail supplied incorrectly by the customer, provided that the product was made according to the information supplied.
If S9 Craft sends a design proof or preview for approval before making a personalized product, the customer is responsible for checking and approving it.
5. Orders and formation of the contract
Customers can place an order by selecting a product in the online store, providing the required personalization details, and submitting the order.
Submitting an order constitutes an offer by the customer.
S9 Craft may send an automated email acknowledging receipt of the order. This automated acknowledgement does not necessarily mean that the order has been finally accepted if further discussion or approval is needed to make the product.
The contract is formed when S9 Craft expressly accepts the order or begins fulfilling it.
If an order cannot be fulfilled for any reason, S9 Craft will inform the customer and refund any amount already paid.
6. Custom orders and design proofs
For certain custom orders, S9 Craft may send the customer a design proof or digital preview before production begins.
If the customer approves the design proof, S9 Craft will begin production based on the approved design.
Changes requested after approval may incur an additional charge, and some changes may no longer be possible.
Production time for custom products depends on the product type and the complexity of the order.
7. Prices
Prices shown in the online store are gross consumer prices and include applicable VAT.
Shipping costs are shown separately from the product price and become visible during checkout.
S9 Craft reserves the right to change its prices. The price in effect when an order is placed applies to that order. Price changes do not affect the purchase price of orders that have already been confirmed.
8. Payment
Customers may use the online payment methods currently available in the store.
Depending on the services available at the time, payment options may include payment by bank card and other online payment methods.
The system sends a confirmation when payment is successful. If payment is unsuccessful, fulfilment of the order can begin only after successful payment.
9. Production time
Many S9 Craft products are made to order.
The usual production time is 3–5 business days after we receive all required information and, where applicable, the customer approves the design proof.
Production times may differ for larger orders, business orders, or orders for events. For a larger custom order, we will provide the estimated completion date in the quote or order confirmation.
Production may take longer during holidays, busy ordering periods, or due to unforeseen circumstances.
10. Shipping
S9 Craft ships within Hungary and to international destinations.
Estimated shipping times after production are:
- Hungary: 1–2 business days
- Europe: 3–8 business days, depending on the destination country
- United Kingdom: 5–8 business days
- United States: 7–14 business days
These times are estimates and are not guaranteed delivery dates.
Delivery times may be affected by carrier operations, public holidays, peak seasons, international shipping, customs clearance, import procedures in the destination country, or unforeseen events.
After an order has shipped, the customer will receive tracking information if the selected shipping service provides tracking.
11. International shipping, customs, and import charges
For shipments to countries outside the European Union, such as the United Kingdom or the United States, customs duties, import taxes, handling fees, or other charges may apply under the destination country’s rules.
If an authority or carrier in the destination country charges these costs to the customer, the customer is responsible for paying them unless S9 Craft expressly states otherwise for the order.
The customer is responsible for familiarizing themselves with the destination country’s import rules.
International shipping and regional restrictions
S9 Craft currently sells primarily to customers in Hungary. Checkout for certain other countries, including some European countries and the United Kingdom, may be temporarily unavailable because of applicable environmental, packaging, extended producer responsibility (EPR), tax, customs, or other legal requirements.
International sales and shipping availability may vary by country. Customers can place orders only for countries listed as available shipping destinations on the website at the time of purchase.
S9 Craft reserves the right to restrict or temporarily suspend orders to certain countries due to legal or regulatory requirements. If shipping to a country becomes available again, this will be shown on the website.
12. Right of withdrawal
As a consumer, the customer has the right to withdraw from a contract within 14 days without giving a reason where this right is provided by law.
The withdrawal period and the date on which it begins are determined by applicable law.
However, the right of withdrawal does not apply to a product that is not prefabricated and is made to the consumer’s specifications or at the consumer’s express request, or to a product that is clearly personalized for the consumer.
This may apply, in particular, to:
- Products embroidered with a name
- Personalized plush toys
- Clothing with custom text
- Products made with a custom date
- Products featuring custom artwork or a personal message
The exception for personalized products is based on the rules set out in Hungarian Government Decree 45/2014 (II. 26.).
Important: The absence of a right of withdrawal does not affect the consumer’s statutory rights relating to faulty performance or any other rights provided by law.
13. Faulty performance and statutory warranty rights
In the event of faulty performance, S9 Craft is responsible in accordance with the Hungarian Civil Code and applicable consumer protection laws.
A product may be considered faulty, in particular, if it:
- Does not conform to the contract
- Does not have the characteristics promised
- Has a manufacturing or material defect
- Differs from the personalization details provided because of an error by S9 Craft
The exercise of statutory warranty rights is governed by applicable law.
A consumer may make a statutory warranty claim within two years of delivery. Subject to the conditions set out by law, the consumer may primarily request a repair or replacement.
14. Faulty or damaged products
If you receive a faulty or damaged product, please contact S9 Craft as soon as possible at info@s9craft.com.
If possible, please include photographs of the fault or damage. We will review the issue and let you know what remedies are available.
The fact that a product is personalized does not limit the customer’s rights in the event of faulty performance.
15. Personalisation details and customer responsibility
The customer is responsible for making sure the information provided when placing an order is accurate. This includes, in particular:
- Names
- Dates
- Text for embroidery
- Phone numbers
- Addresses
- Email addresses
- Sizes
- Colours
- Other personalisation details
S9 Craft is not responsible for errors resulting from incorrect information supplied by the customer if the product was correctly made according to that information.
16. Customer-supplied artwork, logos, and other content
Customers may provide their own artwork, logo, text, or other design if they have the right to use it.
The customer is responsible for ensuring that use of the supplied content does not infringe a third party’s copyright, trademark rights, personal rights, or other intellectual property rights.
S9 Craft will produce logos, characters, team insignia, or other content protected by trademark or copyright only if lawful use can be adequately demonstrated.
S9 Craft may refuse to fulfil an order if there are reasonable grounds to believe that it would infringe a third party’s rights.
17. Intellectual property
The text, photographs, graphics, logos, original embroidery designs, product images, videos, and other content on the S9 Craft website are the intellectual property of S9 Craft or their respective rights holders and may be protected by law.
Unauthorized copying, use, distribution, or commercial exploitation of this content is not permitted.
18. Product photos and the nature of embroidery
Embroidery on fabric is an individualised production process with a craft element.
Minor variations in the appearance of embroidery may occur, particularly on products made from different materials or fabrics with different colours or textures. The physical properties of the fabric may also cause minor differences between a digital design proof and the finished embroidery.
Such minor differences do not, by themselves, constitute faulty performance if the finished product matches the content approved for the order and meets reasonable quality standards.
19. Plush toys
Safety and age-related information for plush toys offered by S9 Craft is provided on the relevant product page.
Customers must follow the product’s instructions and warnings. If a product has removable stuffing, the instructions for removing the stuffing and cleaning the product must also be followed.
20. Product care and washing
For embroidered clothing, always follow the care instructions provided with the product or shown on its product page.
As a general guide, we recommend:
- Washing embroidered clothing inside out
- Using a gentle wash cycle
- Following the temperature specified for the product
- Not using bleach
- Protecting the embroidery from direct, high heat
S9 Craft is not responsible for damage caused by improper care.
21. Business and larger orders
S9 Craft accepts orders for business clothing, logo-embroidered workwear, team apparel, wedding and event items, custom event and team T-shirts, and larger quantities of personalised products.
We may provide a custom quote for larger orders. The quote may set out the product price, embroidery cost, quantity, production time, shipping cost, and any other necessary terms.
For business orders, the terms stated in the quote or a separate agreement may also apply.
22. Complaints
Customers may submit a complaint using the following contact details:
Email: info@s9craft.com
Phone: +36 70 904 6027
Postal address: 8749 Zalakaros, Panoráma út 38., Hungary
S9 Craft will investigate written complaints in accordance with applicable law and provide a substantive written response within 30 days of receiving the complaint. If a complaint is rejected, S9 Craft will give reasons for the rejection.
We will retain the documents relating to the complaint and our response for the period required by applicable law.
23. Conciliation board
If a consumer dispute between the customer and S9 Craft cannot be resolved through direct discussion, the consumer may refer the matter to a conciliation board.
The consumer may initiate proceedings before the conciliation board responsible for their place of residence or stay.
The conciliation board responsible for the location of the business is:
Zala County Conciliation Board
8900 Zalaegerszeg, Petőfi utca 24., Hungary
Phone: +36 92 550 513
Email: zmbekelteto@zmkik.hu
According to the 2026 sources available for the original Hungarian text, these are the current contact details of the Zala County Conciliation Board.
The consumer may also use any other remedies available under applicable law.
25. Privacy
The processing of customers’ personal data is governed by the S9 Craft Privacy Policy.
The Privacy Policy provides detailed information about the personal data processed, the purposes and legal bases for processing, retention periods, data processors, and customers’ data protection rights.
The Privacy Policy is available here:
26. Cookies
The website may use cookies and similar technologies to operate the site, improve the user experience and, where appropriate consent has been given, for analytics and marketing purposes.
Further information about cookies is provided in the Privacy and Cookie Policy.
27. Liability
S9 Craft strives to keep the information in its online store accurate and up to date.
S9 Craft is not responsible for delays or errors caused by unforeseeable circumstances outside its control, provided that it is not liable for them under applicable law.
Such circumstances may include natural disasters, major service outages, carrier disruptions, international shipping obstacles, official measures, or other unavoidable external events.
This section does not limit any rights the consumer has under applicable law.
28. Changes to these Terms
S9 Craft may amend these Terms. The amended Terms will be made available when published on the website.
Changes will not adversely affect contracts already formed. Purchases are governed by the Terms in effect when the order was placed, unless the law provides otherwise.
29. Governing law
These Terms and contracts between S9 Craft and the customer are governed by Hungarian law.
In a dispute between a consumer and a business, the consumer’s mandatory rights under Hungarian and European Union consumer protection law cannot be restricted.
The parties will first attempt to resolve disputes amicably through direct discussion.
30. Contact details
For questions about these Terms, please contact:
S9 Craft
Schenkerikné Tóth Ágnes, sole trader
8749 Zalakaros, Panoráma út 38., Hungary
Email: info@s9craft.com
Phone: +36 70 904 6027
Registration number: 62464761
Tax number: 92151242-2-40
EU VAT number: HU92151242