Customer Service & Contact Policy

At Whimsy Thread Ltd shop, we pride ourselves on friendly, prompt, and helpful customer service.
Whether you have a question before ordering, need help with personalisation, or want to follow up on your purchase, we’re here to help.

Contact Us

Email: info@whimsythread.com

Chat box

Business Hours: Monday–Friday, 9:00 am – 5:00 pm (UK time)
We aim to reply to all messages within 1–2 business days.

Order Enquiries

Please include your order number when contacting us so we can assist you quickly.

Custom Design Requests

If you have a special embroidery request not listed on our site, email us with your idea and we’ll do our best to make it happen.

Aftercare Advice

Need help caring for your embroidered item? Contact us anytime for washing and care tips to keep it looking its best.

Feedback

We value your feedback! If you have suggestions or ideas for new products, we’d love to hear from you.