Refund policy

Returns & Refunds Policy

We want you to love your purchase from Whimsy Thread Shop. Every item is made with care, and we aim to ensure your order arrives exactly as you approved.

Personalised Items

Because each personalised product is custom-made, we cannot accept returns or exchanges for items that are not faulty.

Please check all spellings, dates, and personalisation details carefully before placing your order.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 14 days of delivery with your order number and photos of the issue.

We will arrange a replacement or refund once we have reviewed your case.

How to Request a Return for a Faulty Item

- Email us at info@whimsythread.com with your order number and clear photos of the fault.

- We will confirm whether your return has been approved.

- If approved, return the item to us in its original condition and packaging.

- Once received, we will process your refund or send your replacement.

Non-Returnable Items

Any item that has been personalised to your specification (e.g., names, dates, custom designs)

Items returned after 14 days without prior contact

Items not in their original condition due to misuse

Return Shipping

If the item is faulty, we will cover return shipping costs.

If the return is for any reason other than a fault, return shipping will be at the customer’s expense (only applicable for non-personalised items).