Frequently Asked Questions – Custom Embroidery & Personalised Gifts

1. What products can you embroider?

We offer embroidery on T-shirts, sweatshirts, hoodies and personalised plush toys. Embroidery may also be available on selected home décor items. If you're unsure whether your item can be embroidered, feel free to contact us before ordering.

2. Can I provide my own design?

Yes! You can choose from our existing designs or request a completely custom design. Popular options include names, dates, initials and personalised messages.

Please note that we can only reproduce trademarked logos or protected designs if you have the appropriate permission or licence to use them.

3. How can I personalise my order?

During checkout, you can provide the name, date, message or other details you would like embroidered, as well as your preferred thread colour where applicable.

For custom designs, we can provide a design preview for approval before production.

4. How large will the embroidery be?

The embroidery size depends on the product, design and available embroidery area. We always aim to create a design that is well-proportioned, clear and suitable for the chosen product.

5. Are your plush toys safe for children?

Our plush toys comply with the applicable EN71 European toy safety requirements. Please always follow the individual product's age and safety information.

Many of our plush toys feature removable filling, making cleaning easier.

6. How should I wash embroidered products?

For embroidered clothing, we recommend turning the garment inside out and washing it at 30°C on a gentle cycle. Avoid bleach and, where possible, tumble drying.

For plush toys with removable filling, remove the filling before washing and clean the outer cover according to the individual product's care instructions. Allow it to air dry thoroughly.

7. How long does my order take?

Because our products are made to order, the usual production time is approximately 3–5 working days after design approval, where a design approval is required.

Shipping time is additional and depends on the destination and selected delivery method.

8. Can I return a personalised product?

Personalised products are made specifically according to your instructions and therefore cannot normally be returned simply because you have changed your mind.

If your product arrives damaged, faulty or incorrectly made, please contact us as soon as possible so we can help resolve the issue.

Please carefully check all personalisation details before submitting your order.

9. Do you ship internationally?

Yes! We ship throughout Hungary, Europe, the United Kingdom and the USA.

Free shipping is available on orders over:

• 30,000 HUF – Hungary
• €80 – Europe
• £70 – United Kingdom
• $80 – USA

Shipping availability and conditions may vary depending on the destination.

10. Can I place a larger order for an event or business?

Absolutely! We accept larger orders for weddings, corporate gifts, team clothing, bachelor and bachelorette parties, events and other occasions.

For larger quantities or complex designs, please contact us for a personalised quotation.

11. Do you use AI in your designs?

We use specialised embroidery software to create and prepare our embroidery designs. While AI may occasionally be used as a supporting creative tool, every final design is created, digitised and checked by a person.

We are responsible for the final quality and embroidery result.

12. What payment methods do you accept?

We accept major online payment methods, including Visa, Mastercard and Shop Pay, where available.

Payments are processed through secure, encrypted payment systems.

13. Do you use sustainable materials?

We aim to choose quality and durable materials wherever possible. Creating products that are designed to last can help reduce the need for frequent replacement.

We are also continuously improving our packaging and production processes with sustainability in mind.